Privacy Policy

Vet Innovations is committed to safeguarding your privacy online. Protecting your personal information and using it only in ways to which you have consented is of the utmost importance to us. We have prepared this Privacy Policy to let you know how we will and will not use the personal information that you entrust to us. Throughout this Privacy Policy, the words “we,” “us,” and “our” refer to Vet Innovations and its affiliates. By accessing or using our Web site at: or (the “Site”) on any computer, mobile phone, tablet, console or other device (each a “Device”), purchasing any products or services through our Site, or creating an account or otherwise registering with our Site, you signify that you have read, understand and agree to be bound by this Privacy Policy. Vet Innovations may modify this Privacy Policy at any time. Your continued use of our Site, and/or your purchase of products or services from our Site constitutes your acceptance of this Privacy Policy and any updates. If you do not agree to this Privacy Policy, please do not use the Site.

This Privacy Policy applies to data collected by Vet Innovations through your use of the Site and the provision of products and services, as well as our offline support and consulting services. Except as otherwise stated herein, this Privacy Policy applies exclusively to our Site and not to any web sites or other content which may be linked to, or identified in, our Site.

Information We Collect From You and How We Use It
The information you give to Vet Innovations is used to provide you with personalized content and to continually improve the convenience and functionality of this Site for our customers. In general, you can visit Vet Innovations on the World Wide Web without telling us who you are or providing us with any information. If you wish to create an account on the Site you will be asked to register and provide demographic, personal and commercial information. We collect the domain names (not the e-mail addresses) of all visitors to our Site to measure the number of visits, pages visited, average time spent on the Site, etc. We also collect the e-mail addresses of those who send us e-mail messages, but we will never sell those addresses to any other company.

When you provide us with personal or commercial information, you are agreeing to share that information with Vet Innovations. When you provide us with such information (for example, your name, company name, address, phone number, and other personal data, collectively, “Personal Information”), we will often let you know at the time of collection how we will use this information. For example, we may use information you have given us to provide a personalized service, ensure the proper delivery and billing of orders, inform you about our products and services, or measure the interest of visitors like yourself in the features of our products and websites.

We may tailor our offers to you based on information you provide when you purchase products, from your responses to our online surveys, from information and behavior that may indicate your preferences, as well as information available from external sources.

We may also conduct online surveys to better understand the needs and profiles of visitors to our websites. When we conduct such a survey, we will let you know how we will use your responses at the time we collect them from you. Your participation in any of our surveys is optional. You are not required to respond to a survey in order to visit our Sites or take advantage of any of their features.

When you place an order through any of our Sites or online services, we will collect the following Personal Information to properly process your order: your name, company name, address, phone number, e-mail address, shipping information and purchase order information. We will use reputable companies to verify your credit card information and credit worthiness before billing your account. Where applicable, we will also share your shipping information with the delivery service you request.

Vet Innovations may also gather certain information automatically that is stored in log files, which does not identify you. For example, we may use Web site analytics tools on our Site to retrieve information from your browser, including the web site you came from, the search engine and the keywords you used to find our Site, the pages you view within our Site, your browser add-ons, and your browser’s width and height. We may also use technologies, such as cookies and web beacons (described below), to collect information about the pages you view, the links you click and other actions you take on our Site. Additionally, we collect certain standard information that your browser sends to every web site you visit, such as your IP address, browser type and language, access times and referring web site addresses.
We may combine information you give us with other information from our sources, transactions and communications. This may include, but is not limited to, information from our products and applications, or other interactions that you may have with Vet Innovations. We may also combine that information with data that is publicly available and data from third parties.

We do not knowingly collect or solicit personal information from children under 13.

Use of Your Personal Information
Vet Innovations collects and uses your Personal Information to operate and improve its Site, its products, and services. These uses may include providing you with more effective customer service; making the Site or services easier to use; and performing research and analysis aimed at improving our products, services and technologies.

We also use your Personal Information to communicate with you. We may send certain service communications such as welcome letters, order confirmations, information on technical service issues, information on our products and services, and functionality and security announcements.

Sharing Information
Except as described in this Privacy Policy, we will not trade, rent or sell your Personal Information, your survey responses or any other specific details about you or your company without your consent. We may provide aggregate statistics to reputable parties about the visitors to our Sites, but these statistics will not include any personal or private information that identifies you. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions (including credit card processing), or performing statistical or other market analysis of the use of our Site, products and services and in connection with our data and promotions management. Those service providers will be permitted to obtain only the Personal Information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. However, for credit card processing, our fraud detection vendors may use aggregate data to help improve their service. This helps them more accurately detect fraudulent uses of credit cards.

Please note that Vet Innovations will fully cooperate with law enforcement and other governmental agencies to identify those individuals who use our Sites for fraudulent or other illegal activities.

We may also disclose Personal Information as part of a corporate transaction such as a merger or sale of assets.

Security of Your Personal Information
Vet Innovations is committed to protecting the security of your Personal Information. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. However, like other companies, Vet Innovations cannot guarantee the security or confidentiality of the Personal Information you provide to us.

Any Personal Information that you provide to us may be stored on our computer network servers. You may have the ability to view or edit your Personal Information online. In order to help prevent your Personal Information from being viewed by others, you will be required to sign in with your credentials (username and password at the minimum). To help protect your accounts and Personal Information it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer or mobile device with anyone you should always log out of the Site before leaving such computer or mobile device to protect access to your Personal Information from subsequent users.

Use of Cookies
Our Site may use “cookies” to enable or help you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content on your later visits to these sites. Our Site also uses cookies as described in the “Information We Collect From You and How We Use It” section of this Privacy Policy.

When you sign in to the Site using your personalized credentials, we store your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page.

You may have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the Site and services that depend on cookies.

If you choose to accept cookies, your browser may give you the ability to later delete cookies that you have accepted. If you choose to delete cookies, any settings and preferences controlled by those cookies will be deleted and may need to be recreated.

Use of Web Beacons
The Site may contain electronic images known as web beacons – sometimes called single-pixel gifs – that may be used to assist in delivering cookies and allow us to count users who have visited pages on the Site. We may also include web beacons in e-mail messages in order to determine whether messages have been opened and acted upon.

Vet Innovations may also employ web beacons from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operation of our Site.

Facebook Tools
The Site may also contain certain features and tools, such as pixels, SDKs and APIs (“Facebook Tools”) that send data to Facebook (“Event Data”). Facebook will: (i) use Event Data collected from the Site for ads optimization only after such Event Data has been aggregated with other data collected from other advertisers or third parties or otherwise collected on Facebook and (ii) not allow other advertisers or third parties to target advertising solely on the basis of Event Data collected from the Site. Through the use of Facebook Tools (a) third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from the Site and elsewhere on the internet and use that information to provide measurement services and target ads, (b) users can opt-out of the collection and use of information for ad targeting, and (c) a user can access a mechanism for exercising such choice at and The Event Data collected by the Site will not be combined with any personally identifiable information.

Changes to the Privacy Policy
Your use of this Site constitutes your consent to our collection and use of the information described in this Privacy Policy, and subject to the terms and conditions stated above. If we change our Privacy Policy, we will update this page of the Site so you will always be aware of how we use your information. The amended terms shall be automatically effective 30 days after they are posted on the or websites. The terms and conditions may otherwise be amended only by a writing signed by both parties. Your continued use of this site or the services will constitute your acceptance of any such changes.

Contact Us
We want to assure you that we are dedicated to protecting your privacy. If you have any questions or comments about this Privacy Policy, do not want to us to share your information with others, or do not want us to send you information about products and services, please click here to send us an e-mail or write us at:

Vet Innovations, Inc.
Privacy Policy
Attention: Customer Services
Suite West, 267 Spielman Highway
Burlington, CT 06013